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Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern A3 Medical Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term A3 Medical Ltd or 'us' or 'we' refers to the owner of the website whose registered office is 15-19 Cavendish Sq, London W1G 0DD. Our company registration number is 06597920 England and Wales. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: your IP address, your local internet hub location, some of your computer specifications like operating system, screen resolution and other similar computer specific data, but no personal information. We monitor which of our pages you visit, where you click and for how long you stay on each website. We may receive information of web pages you visited before you viewed our site or you visited after you left our site.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Privacy Policy

This privacy policy sets out how A3 Medical Ltd uses and protects any information that you give A3 Medical Ltd when you use this website.

A3 Medical Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

A3 Medical Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2012

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info (at) dent1st (dot) co (dot) uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to A3 Medical Ltd, 26A Parkway, London NW1 7AH.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Complaints Procedure

We aim to deliver a professional and caring service to all our customers at all times.

If you feel we have not lived up to this promise or if you feel we can improve our existing services we would like to hear from you.

If you have a comment to make regarding our service you can write to or email the Customer Services Manager at the address below. Your comment is important to us and you will receive a written response.

What will happen when you complain?

While we work hard to provide a high quality service to our customers, we are aware that sometimes you may feel you did not receive as good a service as you expected. For this reason we have a Customer Complaints Procedure in place.

Our standards for dealing with complaints

• We will treat your complaint properly, fairly and impartially
• We assure you that making a complaint will have no implications for your dealings with our organisation.
• We will apologise for any mistake, explain what happened and put it right where ever possible.
• We will change the way we do things to avoid making the same mistake in the futur.

Complaints Procedure

• Stage 1

  If you are dissatisfied with some aspect of our service, please express this to the person with whom you are dealing. If you prefer, please ask to speak to this person who will try to help as we aim to resolve all difficulties as quickly and efficiently as possible.

• Stage 2

  If the first response is not satisfactory, you can write to or email our Registered Practice Manager at helpline (at) dent1st (dot) co (dot) uk. We will investigate further and you will receive a response within 21 working days.

• Stage 3

  If the second response is not satisfactory, you can request a metting with Gabor Pokoradi at a mutually suitable time.

If you are are not satisfied with the response given by the Registered Manager, you can contact the Dental Complaint Service for further advise. Phone: 08456 120 540